One of the easiest, hassle-free and safest methods of payment, Direct Debit (DDM) is when you insert your bank details into your account so you automatically pay your outstanding bills without the need to intervene. This means you no longer have to visit one of our outlets to settle your bill or remind yourself to […]

What is a DDM (Direct Debit Mandate)?

Paying by Direct Debit Mandate (DDM) couldn’t be easier. Once you set it up, we will automatically issue direct payments from your preferred bank account on the last working day of every month. If you have not set up DDM, you can do so via MyGO by following these steps. All you need to set […]

How can I pay by a DDM (Direct Debit Mandate)?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio With Direct Debit in place, your bill will be paid automatically through your bank account every month via the IBAN number provided. In this manner, you no longer have to worry about settling your bill on time, so you can go ahead and strike […]

How do I set up DDM (Direct Debit Mandate)?

Setting up Direct Debit online is a breeze with your MyGO account! Simply log in to your account, ensuring that your billing account is properly linked for a seamless experience. If you need help linking your accounts, we’ve got you covered – check out our handy guide. Don’t forget to have your preferred bank account’s […]

What do I need to do to register for Direct Debit online?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Set & forget – since payments are automatic, bills are never forgotten, lost or delayed, making it a very convenient payment method. Safe & secure – with Direct Debit safeguards in place which make fraud highly unlikely, this is one of the safest payment […]

Why set up a DDM (Direct Debit Mandate)?

Once you set up your Direct Debit on your billing accounts, our system is automatically updated with the details you have provided. Having said that, Direct Debit will first be affected on the next bill. This means that any pending bill that you might have must be settled manually. If you have created or updated […]

Is Direct Debit effected immediately?

Usually, this happens because there aren’t enough funds in your linked account. If this isn’t the case, check with your bank to determine why the payment failed. In the meantime, you can pay your bill online so that you won’t be charged late payment fees.

My Direct Debit did not work. Why is that?

You can remove Direct Debit from the comfort of your own home. All you need to do is: Log into MyGO Click on Settings at the top menu Then click on Payment methods Select Direct Debit Mandates from the side menu Click on the Delete button next to the direct debit details you wish to […]

How can I remove Direct Debit?

One reason why you may be unable to remove your Direct Debit through MyGO is because your account may be linked to an EasyBuy package. Direct Debit is mandatory with EasyBuy and this is why the system will not allow you to remove it. If you would like to change your Direct Debit details for […]

Why am I unable to remove Direct Debit?

If you delete your Direct Debit details from your billing account, you will need to pay your bills manually. Other methods of payment include: The GO app using your credit or debit card MyGO using your credit or debit card Our website using your credit or debit card Internet banking through your bank Visiting one […]

What happens if I delete the Direct Debit Mandate?

If a number of your bill payments didn’t go through due to a lack of funds, your Direct Debit details will be removed. To try again, update these details by logging into MyGO. Need help? Follow these easy steps to set up Direct Debit on MyGO.