﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Whether you are on a top-up plan or on a pay monthly plan, you can check your remaining bundle balance by logging into the GO app or MyGO. Once you log in, you’ll see that your mobile service is linked to the MyGO account, […]

How do I check my bundle balance online?

Once you’ve purchased an add-on bundle for your mobile plan, you will receive a confirmation SMS which will inform you that the bundle has been activated. The minute you receive this SMS, you are able to make use of the bundle. If you would like to check the remaining balance on your bundle, just log […]

When will my bundle be activated after purchasing it online?

A recurring bundle is one that renews automatically once it expires, as long as credit is available in your account. If you would like to stop this recurring bundle, you can do so from both the GO app and MyGO. GO app Log into the GO app From the Home tab, tap on “Manage service” […]

How can I stop a recurring bundle online?

Activating an add-on bundle To purchase a bundle, you can simply: 1. Log into the GO app 2. Tap on the Services tab 3. Tap on your mobile number 4. Tap on the “Boost bundles” button (also found on the Home tab) 5. Choose the bundle you wish to activate and tap on the “Get” […]

How do I activate / deactivate my mobile add-on bundles?

Data Boom is a feature which automatically gives extra data to those who form part of a Home Pack Community or are subscribed to Auto Top-Up. All you need to do is subscribe to Auto Top-Up from the GO app or become part of your family or friend’s Home Pack Community. You don’t need to […]

How do I get Data Boom?

Each time you top up with €10 or more when you are on a Play plan, you will get 500MB of data as well as unlimited calls and SMS towards 5 mobile numbers of your choice! These mobile numbers can be on any local network, and all you need to do is adding your selected […]

How can I create and manage my Play’s 5 friends and family members?

The DIS and Double DAT bundles are only available when you are subscribed to the Play plan. Once you are subscribed, you can purchase either of these bundles by: 1. Logging into MyGO and clicking on the “Boost Bundles” button on the Home page. 2. Logging into the GO app and tapping on the “Boost […]

How can I purchase the DIS or Double DAT bundle?

The Home Pack community is an add-on benefit for your mobile service. This added perk is provided to those subscribed to Freedom Plans, Smart Plans, a Smart Plus plan and Play plans, who are also subscribed to a Home Pack. When forming part of a Home Pack community, you get to enjoy free unlimited calls […]

What is the Home Pack Community?

As a Freedom Plan or Freedom Play plan customer, you can get or remove one of our three available mobile add-ons at any point in time during your contract. These add-ons include: Unlimited minutes & SMS to all local, EU and UK numbers and whilst roaming in the EU at €10 per month 60 minutes […]

How do I activate/deactivate my mobile add-on?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio If the Home Pack Community was first created with your number, then this means that you are the primary number of your community and can fully manage your Home Pack community members. How to set up your Home Pack community: Send an SMS to […]

How do I manage my Home Pack Community?

When you’re on a top-up plan, you need to have funds in your account to make calls, send messages and use data. If you want to purchase an add-on bundle, which includes minutes, messages or data, you can either choose to pay the monthly charge from your existing top-up credit or with a credit or […]

Mobile Add-ons / Bundles