Starting from 1st June, MCA (Malta Communications Authority) has mandated that any customer on a top-up or hybrid subscription who wishes to switch their service provider must request a refund of their remaining credit balance from the provider they are leaving. This means that once you successfully switch your number to GO, you’ll need to contact your previous provider within 15 days to request a refund of your remaining top-up credit balance. An administration fee might apply when requesting a refund of your remaining credit balance from your previous provider.

When switching to GO from Epic or Melita’s top-up plan, you may need to top up your mobile phone to have credit available during the waiting period. We understand this can be inconvenient, but we are committed to making the transfer process as smooth and hassle-free as possible.