There are various reasons as to why you are not able to view all the features available in the GO app. Some of these may include:

• Your mobile service is not linked
• Your billing account is not linked
• Your service is not eligible for a certain feature
• Your app is not updated to the latest version

If your mobile service and billing account aren’t linked, take a look at our frequently asked questions for guidance on how to link them to the GO app.

However, if your mobile service and billing account are linked, and you are still missing some features, try updating the GO app from the Play Store or App Store. If the problem persists, don’t hesitate to reach out to our customer care support team on WhatsApp, Facebook Messenger or Live Chat. We’ll be happy to assist you in any way we can.