A.     Your Agreement

1.      These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us, together with the following terms (together with any other documents referred therein), where applicable:

a.      The Application Form

b.      The Special Offer Terms and Conditions

c.      The Bundled Plan Terms and Conditions

d.      The Tariff Plan Terms and Conditions and/or Schedule of Charges

e.      The End User License Agreement (EULA)

f.      The Product Terms and Conditions

g.      The General Terms and Conditions

2.      If any of these documents conflict with one another, the terms will apply in the order of precedence set out above.

3.      The Tariff applicable to Your Agreement is specified in the Application Form.  We reserve the right to stop, suspend, amend or otherwise alter this Tariff, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.

B.      The Tariff

 

1.      The Limitless One+/Two+/Three+ Tariff Plan (the ‘Tariff’) is a Pay Monthly mobile service provided by Us. You subscribe to this Tariff by signing an Agreement with Us.

2.      This Tariff is regulated by its terms and conditions. By subscribing to this Tariff You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms, You should not subscribe to this Tariff.

3.      This Tariff became effective as from 25th May 2016.

4.      The Tariff consists of the following:

 

	Tariff Plan	Limitless One+	Limitless Two+	Limitless Three+
a.	Standard Monthly Fee	€35	€65	€105
b.	Home Pack Mobile Community monthly fee discount	€4	€7	€10
	Local Monthly Bundles	Limitless One+	Limitless Two+	Limitless Three+
c.	Calls to any GO mobile number	Unlimited	Unlimited	Unlimited
d.	Calls to GO fixed, other local numbers and EU Zone 1 numbers whilst roaming in the EU Zone 1	100 minutes	Unlimited	Unlimited
e.	SMS to any GO mobile number	Unlimited	Unlimited	Unlimited
f.	SMS to any local and EU Zone 1 number whilst roaming in the EU Zone 1	100 SMS	Unlimited	Unlimited
g.	Local and EU Zone 1 mobile data	1GB at 4G speeds	2.5GB at 4G speeds	7GB at 4G speeds
h.	Calls from Malta to EU Zone 1 numbers	n/a	60 Minutes	100 Minutes
i.	SMS from Malta to any foreign number	n/a	n/a	100 SMS
	EU Zone 1 Roaming Monthly Bundles	Limitless One+	Limitless Two+	Limitless Three+
j.	Outgoing Calls to Maltese (+356) and EU Zone 1 numbers	100 minutes	Unlimited	Unlimited
k.	Incoming calls (from any number in any destination)	Free	Free	Free
l.	Outgoing SMS to Maltese (+356) and EU Zone 1 numbers	100 SMS	Unlimited	Unlimited
m.	Incoming SMS (from any number in any destination)	Free	Free	Free
n.	Roaming mobile data	200MB	500MB	1GB

 

	Local and EU Zone 1 Roaming Charges Outside the Bundle	Limitless One+	Limitless Two+	Limitless Three+
o.	Calls to other local (fixed and mobile) and EU Zone 1 numbers after bundle (d) is exhausted	€0.25 Per Minute	n/a	n/a
p.	SMS to local and EU Zone 1 mobile numbers after bundle (f) is exhausted	€0.05 Per SMS	n/a	n/a
q.	Local and EU Zone 1 mobile data after bundle (g) is exhausted	€2 Per 100MB	€2 Per 100MB	€2 Per 100MB
r.	Video calls to local and EU Zone 1 numbers	€0.25 per Minute	€0.25 per Minute	€0.25 per Minute
	Other Charges	Limitless One+	Limitless Two+	Limitless Three+
s.	Printed bill	€2	€2	€2
t.	Termination Fee (one-time)	€20	€20	€20
u.	Migration to Pay As You GO (one-time)	€5	€5	€5

 

C.     Explanation of Charges

 

1.      Unless otherwise stated:

a.      All charges quoted in this Tariff Plan are inclusive of VAT and exclusive of Excise Tax

b.      All charges applicable and reference to EU (Zone 1) in this document applies:

i.    To the list of countries in Zone 1 in Our roaming service information in our website

ii.    Also to EEA countries.

2.      Monthly Fee:

a.      The monthly fee is payable in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill.

b.      You can join a Home Pack Mobile Community when You are subscribed to this Tariff. If You join a Home Pack Mobile Community, You will be entitled to the monthly discount stated in clause B.4.b against Your standard monthly fee. The Home Pack mobile community discount in B.4.b is inclusive of VAT and Excise Tax.

3.      Monthly Bundles:

a.      For the first month, all bundles will be allocated on a pro-rata basis.

b.      At the start of the month, all monthly bundles are reset and any remaining balance in the previous month’s bundles is lost.

c.      You may query the remaining balance in Your calls and data bundles as applicable, by sending a blank SMS to 16415 free of charge. You will receive the information through an SMS.

d.      The calls stated in clauses B.4.d and B.4.o are consumed /charged on a per minute basis.

e.      The maximum duration of any call whilst in Malta is sixty (60) minutes. Calls will be automatically disconnected when this limit is reached.

f.      If You keep on using Your mobile data beyond the bundle specified in clause B.4.g, any local and EU Zone 1 roaming usage will be charged on a per 100MB basis as per Clause B.4.q. Your usage as stated in clause B.4.q will continue to recur until the end of the month or until you reach €50 worth of data usage, whichever comes first. Any remaining balance from the last 100MB will be lost at the start of the following month.

g.      Any activity made towards premium-rated or other special numbers is specifically excluded from the bundles and consequently will not be deducted from the bundles specified in clause B.4. These will be charged separately and will be included in Your bill.

h.      EU Roaming Monthly Bundles:

i.    The EU Roaming Monthly Bundles apply while You are roaming in the EU (Zone 1). The list of countries included in Zone 1 is found in Our website.

ii.    The voice bundle in clause B.4.j applies when You call any Maltese (+356) or EU Zone 1 number while roaming in one of the countries listed in Zone 1. If you go beyond the bundle, any usage will first continue depleting your voice bundle from in B.4.d and any usage above this bundle will subsequently be charged at the  pay per use rates specified in B.4.o  above.

iii.    The SMS bundle in clause 4. l may be used for sending SMS to any Maltese (+356) or EU Zone 1 number while roaming in Zone 1. If you go beyond the bundle, any usage will first continue depleting your SMS bundle from in B.4.f and any usage above this bundle will subsequently be charged at the  pay per use rates specified in B.4.p  above.

iv.    Since We rely on Our roaming partners to provide Us with roaming information, there may be some delay in receiving information related to the usage You made while roaming. This means that the usage may not be deducted from the EU Roaming Bundle applicable to the month when You were abroad. In these cases, We will deduct the applicable usage from a subsequent EU Roaming Bundle.

v.    If You keep on using Your mobile data beyond the bundle specified in clause B.4.n, any usage will first continue depleting your data bundle as specified in B.4.g and any usage above this bundle will subsequently be charged at the pay per use rates specified in B.4.q above.

vi.    Once You consume the usage included within Your EU Zone 1 Roaming Bundles while roaming in the EU Zone 1, the usage will be charged at the standard local pay per use rates specified in B.4.o to B.4.q above.

vii.    The standard roaming rates apply for roaming outside the EU (Zone 1). The rates are specified in Our website.

i.       Unless otherwise stated, all International Activity and Roaming, especially Maritime and Inflight Roaming, is charged at the international rates and roaming rates found on Our website. These will be charged separately and will be included in Your bill.

j.       Any roaming data usage in EU Zone 1 over and above any bundle included in these Tariff Plans as specified in B.4 above, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping and you will be charged the standard data pay per us rate in B.4.m above. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.

k.      Any roaming data pay-per-use usage in any other country worldwide other than Zone 1, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.

 

4.      Other Charges:

a.      This Tariff is by default an e-billing tariff. This means that You will receive Your bill through electronic means by using Our e-billing functionality available through Our Website. You agree to register for this functionality and to supply Us with a valid e-mail address where We may notify You when Your bill is available as well as send You other relevant information.

D.     Minimum Term

 

1.      This Tariff has a minimum term of three (3) months.

2.      If You terminate the Agreement during the minimum term, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due), You will be billed an early termination fee in the form of the three (3) months’ rental charges or pro-rata part thereof. This applies also if You downgrade Your Service before the minimum term expires.

3.      You may be entitled to benefit from an Agreement Benefit if You bind Yourself to remain subscribed to this Tariff for a two (2) year period. The Agreement Benefit may take the form of a discounted/free device from the selection made available by Us for this purpose at the time of Your signing the Agreement or else a monthly discount on Your bill for the duration of the Agreement Benefit time period.

4.      If You terminate the Agreement during the term of the Agreement Benefit, You will charged the penalty fees as specified in the Agreement Benefit and this Agreement.

 

E.     Agreement Benefit

 

1.      You have the option to benefit from an Agreement Benefit with Your Agreement when You subscribe to these tariffs, subject that You bind yourself to the Service stated in Your Agreement with Us for a period of two (2) consecutive years (the Agreement Benefit Term).

2.      There are two types of Agreement Benefits. You may choose only one (1) from the following options:

 

a.      Sim Only discount

The Agreement Benefit may take the form of a monthly discount on Your standard monthly fee, referred to as SIM only discount, for the duration of the Agreement Benefit Term, as follows:

 

	Tariff Plan	Monthly Discount on standard monthly fee
1.	Limitless One+ (SIM only)	€6
2.	Limitless Two+ (SIM only)	€13
3.	Limitless Three+ (SIM only)	€25

 

i.    The SIM Only discounts in E.2.a above are inclusive of VAT and Excise Tax.

                   ii.    If You choose to terminate or disconnect the Pay Monthly service or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due) prior to the lapse of the Agreement Benefit Term You are bound to pay GO 100% of the monthly discount assigned under this scheme for the number of months into the Term before termination/disconnection together with the termination fee. A fee related to the minimum term policy on the Limitless Pay Monthly plans may also apply as specified in D.2 above.

iii.    If You choose to terminate Your Agreement Benefit in the months of the Agreement Benefit Term indicated below You will be required to pay the remaining unpaid monthly fees applicable to Your respective tariff plan as a termination fee, as follows:

 

Termination Month	Limitless One+	Limitless Two+	Limitless Three+
20th month	Refer to 2.a.i	Refer to 2.a.i	4 monthly fees
21st month	3 monthly fees	3 monthly fees	3 monthly fees
22nd month	2 monthly fees	2 monthly fees	2 monthly fees
23rd month	1 monthly fee	1 monthly fee	1 monthly fee

 

b.      Device Discount

i.    The Agreement Benefit may take the form of a discount on phone against the purchase of a mobile device from one of GO’s retail outlets or authorised dealers.

ii.    The amount to be granted as discount on phone is as specified in the phones section on Our website.

                  iii.    You are liable to reimburse GO the fees as outlined in the Agreement, or a pro-rata thereof according to law, if You terminate Your subscription, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due) prior to the lapse of two (2) years from the date of signing the Agreement;

                  iv.    You are liable to reimburse GO the fees as outlined in the Agreement if You upgrade or downgrade from any one of these tariffs to a different access fee than the one applicable at the time of signing of the Agreement. In any such event, You need to sign a new Agreement and may be entitled to benefit from another applicable discount given according to the new Tariff level.

                   v.    If You are subscribed to these tariffs and You wish to terminate this subscription or downgrade to a Pay As You GO tariff plan, We reserve the right to charge You the applicable charges specified in the Agreement which could be in addition to the minimum term as specified in D above and the fees you are liable to pay if Your are benefitting from a discounted device of the Agreement Benefit.

F. Other Terms

1. If You are subscribed to Limitless Three+, You will be eligible to a ‘Smartphone Care’ for the smartphone selected as per clause E.2.b above, which entitles You to have your smartphone repaired one-time without any charge or to benefit from a one-time replacement smartphone in cases where the smartphone is declared as having had an out of warranty fault such as; damage to the screen and other faults but excluding liquid damage. For the avoidance of doubt, You are entitled to benefit from one (1) free repair or smartphone replacement for the whole duration of the agreement as specified in E.2.b. Theft or loss of Your smartphone is not covered as part of the Smartphone Care Pack.

2. if You are subscribed to Limitless Three+, You will also be eligible to “Caller Priority”. Upon contacting the GO Customer Care Centre from the contracted mobile number, the Call will be given priority for immediate assistance.