A. Your Agreement
1. These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us, together with the following terms and conditions (together with any other documents referred therein), where applicable:
a. The Application Form
b. The Special Offer Terms and Conditions
c. The Bundled Plan Terms and Conditions
d. The Tariff Plan Terms and Conditions and/or Schedule of Charges
e. The End User License Agreement (EULA)
f. The Product Terms and Conditions
g. The General Terms and Conditions
2. If any of these documents conflict with one another, the terms and conditions will apply in the order of precedence set out above.
3. We reserve the right to stop, suspend, amend or otherwise alter these Tariff Plans, the applicable charges and any benefits derived through it, as well as these and any other applicable terms and conditions, in accordance with applicable laws.
B. The Tariffs
1. The Smart Talk+/Data+ Tariff Plans (the ‘Tariffs’) are Pay Monthly mobile services provided by Us. You subscribe to these Tariffs by signing an Agreement with Us.
2. These Tariffs are regulated by these terms and conditions. By subscribing to these Tariffs You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms and conditions, You should not subscribe to these Tariffs.
3. These Tariffs is effective from 7th November 2017 until 31st October 2018.
4. The Tariffs consist of the following:
|
|
Tariff Plan |
Smart Talk+ |
Smart Data+ |
|
a. |
Standard Monthly Fee |
€15 |
€15 |
|
b. |
Home Pack or Rapid Internet Plan or Home Pack Mobile Community Monthly Fee discount |
€3 |
€3 |
|
|
|||
|
|
Monthly Bundles |
Smart Talk+ |
Smart Data+ |
|
c. |
Calls to GO numbers (fixed & mobile) in Malta |
Unlimited |
n/a |
|
d. |
Calls to other Maltese numbers in Malta and to all Maltese & EU numbers while roaming in the EU |
60 minutes |
60 minutes |
|
e. |
SMS to any Maltese number in Malta and to all Maltese & EU numbers while roaming in EU |
n/a |
Unlimited |
|
f. |
Local and EU Zone 1 mobile data |
1GB at 4G speeds |
2GB at 4G speeds |
|
|
|||
|
|
Local and EU Zone 1 Roaming Charges Outside the Bundle |
Smart Talk+ |
Smart Data+ |
|
g. |
Calls to Maltese numbers in Malta and Maltese & EU Zone 1 mobile numbers whilst roaming in EU after bundle B.4.d is exhausted |
€0.15 per minute |
€0.15 per minute |
|
h. |
SMS to Maltese numbers in Malta and Maltese & EU Zone 1 mobile numbers whilst roaming in EU |
€0.15 per SMS |
€0.15 per SMS |
|
i. |
Local and EU Zone 1 mobile data after bundle (d) is exhausted |
€2 per 100MB |
€2 per 100MB |
|
j. |
Video Calls to local and EU zone 1 numbers |
€0.51 per minute |
€0.51 per minute |
|
|
|||
|
|
Other Charges |
Smart Talk+ |
Smart Data+ |
|
k. |
Printed bill |
€2 |
€2 |
|
l. |
Termination Fee |
€20 |
€20 |
|
m. |
Migration to Pay As You GO |
€11.65 |
€11.65 |
| Other Charges |
Smart Talk+ |
Smart Data+ | |
| n. | Home Pack Community benefit |
Yes |
Yes |
C. Explanation of Charges
1. Unless otherwise stated, all charges quoted in these Tariffs are inclusive of VAT and exclusive of Excise Tax.
2. Monthly Fee:
a. The monthly fee is paid in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill.
b. The monthly fee discount specified in clause B.4.b is inclusive of VAT and exclusive of Excise Tax, and applies if You are subscribed to an activated Home Pack or activated Rapid Internet Plan Bundled Plan (hereinafter referred to as the ‘Bundled Plan’) for a minimum term of two (2) years, subject to:
i. The Bundled Plan and the Tariffs are both registered in Your name;
ii. The Bundled Plan and the Tariffs are added to the same account and one (1) bill is issued for both;
iii. If You are already subscribed to one of the Bundled Plans, the minimum term of two (2) years will restart when You add these Tariffs to Your account;
iv. If the Bundled Plan is terminated or downgraded, You will no longer benefit from the monthly fee discount stated in clause B.4.b and the monthly fee stated in clause B.4.a will apply instead;
v. You accept that the Bundled Plan’s terms and conditions form an integral part of Your Agreement with Us.
c. The Monthly fee discount specified in Clause B.4.b is inclusive of VAT and Excis Tax, and applies also if You join a Home Pack Mobile Community when You are subscribed to these Tariffs. This is subject to the following:
i. Should the Home Pack community already be full, You shall not be accepted in the Home Pack community and informed accordingly via a return SMS notification. This will imply that You will not benefit from the monthly fee discount specified in Clause B.4.b. unless one of the current members is removed and Your mobile number is added instead;
ii. Once the request to join a Home Pack mobile community is successful, the Monthly fee discount specified in Clause B.4.b will continue to apply on a monthly basis, for as long as You remain part of a Home Pack community;
iii. Should the Home Pack community be terminated by the Home Pack Community owner, the Monthly fee discount specified in Clause B.4.b will be applied for the last time on a pro-rata basis for that month during which the termination takes place, and will no longer be assigned thereafter;
iv. Should Your number be removed from the Home Pack Community, You shall no longer continue to benefit from the Monthly fee discount specified in Clause B.4.b in the following months, and it will apply on a pro-rata basis for that particular month. In these cases, You will be informed accordingly via an SMS notification that Your number has been removed.
d. For more information around the benefits, the set-up and management of the Home Pack Mobile Community You are to refer to Your Bundled Plan Terms and Conditions as per Clause A.1.c above and also by accessing here: https://www.go.com.mt/homepackcommunitytc.
3. You will not be entitled to benefit from the Monthly fee discount specified in Clause B.4.b twice in any one-month as a result of satisfying both conditions in Clauses C.2.b and C.2.c at the same time.
4. Monthly Bundles:
a. For the first month, the bundles specified in clauses B.4.d to B.4.f will be allocated on a pro-rata basis.
b. At the start of the month, the bundles specified in clauses B.4.c to B.4.f are reset and any unutilised balance in the previous month’s bundles is lost.
c. You may query the remaining balance in Your monthly bundles specified in clauses B.4.c to B.4.f by sending a blank SMS to 16415 free of charge. You will receive the information through an SMS.
d. With these Tariffs, You have also a pre-paid account which You may top up to do further usage over and above your monthly bundles. You may query the remaining balance of your pre-paid account by using the normal Pay As You GO methods.
e. The maximum credit that You may have in Your pre-paid account is €280.00. If You have reached or exceeded this credit limit, We reserve the right to prevent further top-ups to Your account until such time as the balance is reduced to below this amount.
f. Any activity made towards premium-rated or other special numbers will be deducted from Your pre-paid balance.
g. All International Activity and Roaming outside EU zone 1 is charged at the international rates and roaming rates found on Our website. The cost of these activities will be deducted from Your pre-paid credit.
5. Other Charges:
a. This Tariff is by default an e-billing tariff. This means that You will receive Your bill through electronic means by using Our e-billing functionality available through Our Website. You agree to register for this functionality and to supply Us with a valid e-mail address where We may notify You when Your bill is available as well as send You other relevant information.
6. Other Tariff Information:
a. Further to clause C.2.c above, You can join a Home Pack Mobile Community when You are subscribed to this Tariff.
b. Itemisation is not available with this Tariff.
D. Minimum Term
1. This Tariff has a minimum term of three (3) months.
2. If You terminate during the minimum term, You will be billed an early termination fee in the form of the equivalent of three (3) months’ Standard Monthly Fee or pro-rata part thereof. This applies also if You downgrade Your Service before this minimum term expires.
3. Following the expiry of the minimum term, unless You otherwise notify Us in writing, You shall remain subscribed to the Tariff.
E. Other Important Terms and Conditions
1. We reserve the right to accept subscriptions to this Tariff Plan only if the payment method selected is by Direct Debit.
2. If You merge different accounts under Your name, only one payment method and billing instructions will apply.
3. You hereby authorise Us to carry out any necessary verifications for the purposes of ensuring compliance with these conditions, however, it shall remain Your obligation to duly notify Us of any such circumstance.
4. In the event that You continue benefiting from the Tariff beyond such time when You were no longer entitled thereto, You hereby warrant and bind Yourself to pay Us the amounts due.