Don’t worry, the additional funds won’t disappear. The money will stay in your account and will be used to pay your next bill. You will then just need to pay the remaining amount. When you log into either MyGO or the GO app, you’ll be able to see that the balance (highlighted in green) is […]

I paid a higher amount towards my bill. What happens now?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   We get your frustration. Nobody likes paying more than they were hoping to, but there could be various reasons why your bill is higher. Here is what may have caused this. Your first bill: A first bill usually includes a pro-rated amount for […]

Why was my bill higher than expected?

If you usually receive your bills by post, but you didn’t receive it this month, you may want to check with the post office. The bill might have gotten lost in the mail on its way to your home. On the other hand, if you usually receive e-mail notifications, but you didn’t receive this month’s, […]

What can I do if I did not receive my bill?

Of course you can. To change your surname or identity number on your account fill in this form. If the information that you would like to amend is not available for you to change on the form, just reach out to us on WhatsApp, Facebook Messenger, or Live Chat so we can help you.

The details on my account are not correct. Can I change them?

You can easily switch off your bill itemisation from MyGO. By doing so, you will no longer receive a breakdown of your mobile or landline usage for the previous month. Here is what you need to do: Log into MyGO Go to “Settings” from the top menu Click on “Manage billing accounts” from the left-hand […]

How can I turn off my bill itemisation?

One of the easiest, hassle-free and safest methods of payment, Direct Debit (DDM) is when you insert your bank details into your account so you automatically pay your outstanding bills without the need to intervene. This means you no longer have to visit one of our outlets to settle your bill or remind yourself to […]

What is a DDM (Direct Debit Mandate)?

Paying by Direct Debit Mandate (DDM) couldn’t be easier. Once you set it up, we will automatically issue direct payments from your preferred bank account on the last working day of every month. If you have not set up DDM, you can do so via MyGO by following these steps. All you need to set […]

How can I pay by a DDM (Direct Debit Mandate)?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio With Direct Debit in place, your bill will be paid automatically through your bank account every month via the IBAN number provided. In this manner, you no longer have to worry about settling your bill on time, so you can go ahead and strike […]

How do I set up DDM (Direct Debit Mandate)?

Setting up Direct Debit online is a breeze with your MyGO account! Simply log in to your account, ensuring that your billing account is properly linked for a seamless experience. If you need help linking your accounts, we’ve got you covered – check out our handy guide. Don’t forget to have your preferred bank account’s […]

What do I need to do to register for Direct Debit online?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Set & forget – since payments are automatic, bills are never forgotten, lost or delayed, making it a very convenient payment method. Safe & secure – with Direct Debit safeguards in place which make fraud highly unlikely, this is one of the safest payment […]

Why set up a DDM (Direct Debit Mandate)?

Once you set up your Direct Debit on your billing accounts, our system is automatically updated with the details you have provided. Having said that, Direct Debit will first be affected on the next bill. This means that any pending bill that you might have must be settled manually. If you have created or updated […]

Is Direct Debit effected immediately?

Usually, this happens because there aren’t enough funds in your linked account. If this isn’t the case, check with your bank to determine why the payment failed. In the meantime, you can pay your bill online so that you won’t be charged late payment fees.

My Direct Debit did not work. Why is that?

You can remove Direct Debit from the comfort of your own home. All you need to do is: Log into MyGO Click on Settings at the top menu Then click on Payment methods Select Direct Debit Mandates from the side menu Click on the Delete button next to the direct debit details you wish to […]

How can I remove Direct Debit?

One reason why you may be unable to remove your Direct Debit through MyGO is because your account may be linked to an EasyBuy package. Direct Debit is mandatory with EasyBuy and this is why the system will not allow you to remove it. If you would like to change your Direct Debit details for […]

Why am I unable to remove Direct Debit?

If you delete your Direct Debit details from your billing account, you will need to pay your bills manually. Other methods of payment include: The GO app using your credit or debit card MyGO using your credit or debit card Our website using your credit or debit card Internet banking through your bank Visiting one […]

What happens if I delete the Direct Debit Mandate?

If a number of your bill payments didn’t go through due to a lack of funds, your Direct Debit details will be removed. To try again, update these details by logging into MyGO. Need help? Follow these easy steps to set up Direct Debit on MyGO.

Why did my Direct Debit details vanish?

E-billing is the method of receiving your bills electronically, without the need for physical papers. When you apply to receive your bills via the e-billing method, you will receive an email notification informing you that the bill is available. This email will include both a link where you can easily view and pay your bill […]

What is e-billing?

E-billing is an electronic bill delivery method, whereby you will receive an email to your preferred e-mail address, notifying you that your bill has been issued. This email will also include the amount due for that particular bill. If you would like to view a full copy of your bill, you need to log into […]

How can I set up e-billing?

You can switch your bill delivery method from printed bills to e-billing by: 1. Filling in this form 2. Updating your settings from MyGO To update your settings from MyGO: 1. Log into MyGO 2. Click on “Settings” from the top menu 3. Next, Click on “Manage billing account” from the left-side menu and then, […]

How do I subscribe to e-billing online?

If you wish to pay your bills at one of our GO outlets, you can do so by visiting any of our main GO outlets or exclusive resellers. You can also pay your bills on our website or by logging into MyGO or the GO app.

How can I pay at an outlet?

You can pay your bills by post by sending us a cheque payable to ‘GO plc’ to GO plc, P.O. Box 14, Victoria, VCT 1000, Gozo. Please include the remittance slip (the bottom part of the bill) with your cheque, while making sure you write your Bill Number and/or Account Number on the back of […]

How can I pay by post?

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time! Once you are all set up, you can manage your bills as follows: GO app Log into the GO […]

How can I pay through MyGO/the GO app?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio You can read this FAQ in English or Maltese. You can pay online, either on our website, MyGO, the GO app or using the Internet banking feature offered by your bank. Please note that payments made through internet banking may take up to 3 […]

How can I view and pay my bills online?

For a faster and more convenient way to top up or pay a bill, you can save your bank card details on MyGO and the GO app so that you would not need to re-enter your details every time. Once you save these card details on MyGO, they would be available in the GO app, […]

How do I manage my payment methods?

Rest assured, your bill payments and top-ups on our GO online platforms, including the GO website, MyGO, and the GO app, are safe, secure, and seamless. We’ve teamed up with APCO, a third-party provider that specializes in 3D secure payment gateways. APCO is committed to keeping your payments safe, adhering to strict policies that ensure […]

Are all online payments secure?

Your bill is issued on a monthly basis. Your account number can be found at the top of your bill together with the date of issue and the due date. We’ll also include a summary of your bill on the first page. To find out how your bill is calculated, under the section “Billing Details”, […]

What does my bill include?

The rental fee is a monthly charge you need to pay for your package, whether it’s for a Home Pack or a standalone service like landline, mobile, internet, or television. This amount stays consistent every month and won’t change unless we let you know otherwise. Feel free to check out the Bill Explainer for more […]

What is the Rental Charge?

Usage charge includes any charges related to phone calls, SMS or mobile data that go over and above the specified amount noted on your agreement. Any such charges listed on your issued bill would have been carried out the previous month. Just bear in mind that this additional usage will be charged at your tariff’s […]

What is the Usage Charge?

Excise tax is a 3%-4% tax you’ll get on your mobile services, which was introduced during the 2015 Budget in Malta. This tax will amount to 4% of mobile customers’ total bill who are on a contract and it will be listed as a separate amount. For mobile customers on top-up, the 4% tax is […]

What is the excise tax?

Taxes are charged based on the total amount of your bill. You will typically find two types of taxes listed on your bill. Value-added tax (VAT) – this consists of 18% above the price of each item on your bill. All bills issued by GO display VAT. Excise tax – this is a tax specifically […]

Bills and Payments