Don’t worry, the additional funds won’t disappear. The money will stay in your account and will be used to pay your next bill. You will then just need to pay the remaining amount. When you log into either MyGO or the GO app, you’ll be able to see that the balance (highlighted in green) is […]

I paid a higher amount towards my bill. What happens now?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   We get your frustration. Nobody likes paying more than they were hoping to, but there could be various reasons why your bill is higher. Here is what may have caused this. Your first bill: A first bill usually includes a pro-rated amount for […]

Why was my bill higher than expected?

If you usually receive your bills by post, but you didn’t receive it this month, you may want to check with the post office. The bill might have gotten lost in the mail on its way to your home. On the other hand, if you usually receive e-mail notifications, but you didn’t receive this month’s, […]

What can I do if I did not receive my bill?

Of course you can. To change your surname or identity number on your account fill in this form. If the information that you would like to amend is not available for you to change on the form, just reach out to us on WhatsApp, Facebook Messenger, or Live Chat so we can help you.

The details on my account are not correct. Can I change them?

You can easily switch off your bill itemisation from MyGO. By doing so, you will no longer receive a breakdown of your mobile or landline usage for the previous month. Here is what you need to do: Log into MyGO Go to “Settings” from the top menu Click on “Manage billing accounts” from the left-hand […]

Billing Issues