Here are a few things you can check: Check the SIM card: Make sure the SIM card is inserted correctly. You’ll find a small icon near the SIM slot showing the proper orientation. Try a better signal spot: Reception can vary, so try moving your modem closer to a window or door. Sometimes just a […]

The loaner modem isn’t connecting to the internet. What should I do?

We know how important it is to stay connected, so while we work on fixing the issue, here are some temporary solutions that can help: Loaner modem Head to your nearest outlet to pick up a loaner modem and get back online in no time. Mobile backup options If you have a GO mobile number, […]

I’ve reported a fault with my internet. What can I do until my connection is back?

Let’s run through a couple of quick checks. For starters, try a different plug and see if that helps. Sometimes the issue is as simple as a socket that’s not working. Next, swap the power cable. If you have another compatible power cable, give it a try. Still having trouble? Don’t hesitate to get it […]

My Plug’n’GO isn’t switching on. What should I do?

Let’s get you back online quickly. Here are a few things you can check: Check the SIM card: Make sure the SIM card is inserted correctly. You’ll find a small icon near the SIM slot showing the proper orientation. Try a better signal spot: Reception can vary, so try moving your Plug’n’GO closer to a […]

My Plug’n’GO isn’t connecting to the internet. What should I do?

Here’s how you can quickly find your Wi-Fi network name (SSID) and password. First, check your modem label. If you’ve never changed your Wi-Fi credentials, you’ll find the default Wi-Fi network name (SSID) and password conveniently printed on a label located at the back or bottom of your modem (CPE – Customer Premises Equipment). Already […]

What do I do if I have forgotten my Wi-Fi password?

Simply follow the steps below: Set a strong Wi-Fi password: a user can easily change the default password into their own password, this is why it’s important to choose a unique, complex password with a mix of letters, numbers, symbols and avoid using personal information. Use strong encryption: by default our modems come with WPA2 […]

How can I secure my Wi-Fi network from unauthorised users?

Certain devices struggle to detect Wi-Fi networks because they may not support the same frequency band (like 5 GHz) or the network’s broadcast settings might be hidden. Try moving your device closer to the router to see if that helps detect the signal. Alternatively, double-check your router’s configuration, ensure you’re using a frequency band that […]

Why is my Wi-Fi network not visible on some devices?

There could be a few reasons your Wi-Fi isn’t performing at its best, such as too many devices competing for bandwidth, interference from other gadgets or your router needing a little TLC like a firmware update or a new location away from thick walls. If your connection stays sluggish, try rebooting your router, updating its […]

Why is my Wi-Fi connection slow or unstable?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio The first step is to perform a line test on your connection to see if there is a problem. You can do this both via the ChatBot or via MyGO. To test your connection via ChatBot, message the Bot on WhatsApp (+35679707970), Facebook Messenger […]

My home internet is not working. What can I do?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   If your internet is only disconnecting on one device, you may need to check the device itself and see if there are any pending software updates. If you are experiencing disconnections on all devices connected to this specific internet service, first test your […]

My internet keeps disconnecting. What can I do?

We understand how frustrating a slow connection can be. Your internet speed can depend on several factors, including: Your distance from the modem when using Wi-Fi. If you’re too far away, the signal might weaken. Obstacles between your device and the modem, such as walls, furniture or other Wi-Fi devices can interfere with your connection. […]

What do I do if my connection is slow?

When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC. On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed […]

Why do I get different results when I test my internet speed with a cable connection and when I test with a Wi-Fi connection?

Your download speed can be influenced by several factors, often beyond our control. This is why we use the term ‘up to’ when advertising our download speeds. Some of these factors include the internet browser you’ve opted to use, the number of people online at the same time, your computer’s specifications, whether you are browsing […]

Why isn’t my speed test showing me the correct speed of my internet package?

There are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and other wireless network devices may interfere and even cause interruptions to your Wi-Fi. If you feel you’re having issues with your internet, we suggest that you test your internet connection by logging into […]

Why am I getting slow internet speeds?

There’s nothing worse than having a spotty Wi-Fi signal when you’re trying to do the things you enjoy most online. However, there’s no need to fret. There are several ways to improve your Wi-Fi signal, depending on what is causing the issue. Here are some general tips to improve your signal: Move your modem: Try […]

How can I improve my Wi-Fi signal?

Wireless fidelity or more commonly known as Wi-Fi is a way to connect your computer, phone or other devices to the internet wirelessly, without using any cables. When you use Wi-Fi, you connect to a wireless access point, like a router, which sends and receives data using radio waves. Once you’re connected to a Wi-Fi […]

How does my Wi-Fi work?

In some cases, other gadgets like your neighbour’s modem or other equipment may interfere with your Wi-Fi signal. If you’re having such an issue, you can try changing the Channel and see if doing so will make a difference. Firstly confirm your modem’s model before following the below instructions.   Technicolor TG789vac v2 ﻿ Open […]

How can I change the modem Wi-Fi channel?

You can read this FAQ in English or Maltese. You can personalize your Wi-Fi by changing your network name and password. All you need to do is follow these easy steps, but firstly, double-check your modem’s model and follow the instructions below.   Technicolor DGA0122 / TG789vac v2 Open an internet browser, and in the […]

How do I change my Wi-Fi network name and/or password?

You can check your internet speed by using an online speed test. Go to https://speedtest.go.com.mt/ Connect your device to your network, preferably directly to your modem by using an ethernet cable and make sure that no other devices are using the internet. Close any other applications or programmes that may be using the internet since […]

How can I check my internet speed?

Band steering allows you to connect to the best frequency band available and supported so that your Wi-Fi connectivity is optimal. Firstly, confirm your modem’s model before following these instructions: Technicolor TG789vac v2 Open an internet browser, and in the URL bar, type in ‘192.168.1.254’ (unless you have changed the default IP address) and press […]

How do I enable/disable band steering for better Wi-Fi coverage?

Port forwarding is a way of making a computer on your home or business network accessible to computers on the internet and it is commonly used in gaming, security cameras and home automation, amongst other things. All you need to do to set port forwarding on your modem is follow these easy steps. Firstly, confirm […]

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