We’re sorry that you are getting a No Signal error and cannot watch your favourite TV content. There are several reasons why this usually appears: 1. Your GO TV box is switched off or on standby 2. The cable between your TV and the GO TV box is not connected properly 3. The wrong source […]

Why do I have no signal?

We understand how frustrating this may be. One reason why your TV screen is showing pixelated could be due to slow internet speeds and there are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and any wireless network devices present may interfere and even […]

Why is my TV screen pixilated?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio The error “Ethernet cable is not detected” usually appears when the following take place: You do not have an active internet connection The cable between your TV and the GO TV box is not connected properly If, when connected to the internet connection from […]

What can I do when Ethernet Cable is not detected by my Interactive TV box?

If your Interactive TV service is asking for an Activation Code, do not worry. We’re here to help. Just take note of the serial number written on your set-top box (format: S/N12-3456789) and get in touch with one of our agents through WhatsApp, Facebook Messenger or Live Chat. We’ll have this sorted in no time.

How can I find the Activation code for my Interactive TV service?

Channels or on-demand content that are set at full volume have Dolby Digital audio enabled. Dolby Digital audio is a technique that produces high-surround sound quality. If you would prefer to revert to normal volume levels, follow these steps: From the Menu section on your TV screen select ‘Home’ Next, select ‘Hardware Setting’ and enter […]

TV Service Issues