We’re sorry to see you go. We understand that sometimes it’s necessary to switch service providers. Before you do, we want to ensure you have all the information you need to make the process as smooth as possible.

If you have a remaining credit balance with GO and you were on a top-up or hybrid plan, you can request a refund by speaking to us on WhatsApp, Facebook Messenger, or Live Chat. We’ll be more than happy to assist you in the refund process and ensure you promptly receive your credit balance. Please note that you can only request a refund once the switch to your new service provider has been successfully completed, and you can apply for a refund up to 15 days after the switch is completed successfully.

At GO, we’re committed to providing the best possible service to our customers. That’s why we offer two options for refunding your remaining credit balance. You can transfer the credit to a different GO account, such as your Home Pack’s billing account. Alternatively, we can transfer the credit directly into your bank account via an IBAN transaction.

Please be aware that a €5 administration fee will be deducted automatically before transferring the credit to either your GO account or your bank account.