Did you come across a broken inspection box or an open distribution point – usually attached to facades – which might be of danger to anyone that may come in contact with it? Did you see any hanging cables that are an eyesore or could potentially be dangerous?

Ideally, you should report any of the above to us as soon as possible so that we solve such issues. All you need to do is fill in this form and provide as much detail as possible so that we are in a better position to handle these as fast as possible.

In cases where the infrastructure is located in or on public property, any costs must be covered by the requester. The requester must also provide an alternative location for us to pass the necessary infrastructure.

Here is a list of expected waiting times:

Maintenance – covers in public areas: This depends on 3rd party permits, however, any dangerous urgent cases will be given top priority
Maintenance – distribution points on customer’s premises: 3 weeks
Maintenance – poles: This depends on the availability of 3rd party contractors
Maintenance – dangerous cables: Maximum of 1 day
Maintenance – Hanging cables: 3 weeks

For more information, visit our Hanging Wires page.