At times, you may notice that your reception is lacking. As frustrating as that may be, this usually takes place when your mobile is set to Airplane Mode. So the first thing we need to do is determine whether this is so. If Airplane Mode is switched off, try the following steps.

Android

1. Go to the “Settings” app and then to “Connections”
2. Next, go to “Mobile networks, followed by “Network Operators”
3. Confirm that your Network is set to ‘Automatic’. If this is not the case, activate this function by pressing the indicator next to ‘Automatic’. Make sure you are connected to ‘go mobile’

iPhone

1. Go to the “Settings” app
2. Next, go to “Mobile Data”
3. Go to “Mobile Network”
4. Confirm that your Network is set to ‘Automatic’. If it is not, activate this function by pressing the indicator next to ‘Automatic’. Make sure you are connected to ‘go mobile’

If you are still experiencing issues with your reception, get in touch with us by sending us a message on WhatsApp, Facebook Messenger or Live Chat. We’re happy to help and we’ll make sure that your reception is restored.