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Call abroad from your mobile with 1021
1021 Mobile
Terms and Conditions
General
1. The 1021 Mobile service (‘the service’) is operated by MobIsle Communications Ltd. (‘GO‘). Access to the benefits of this service available is subject to the following Terms and Conditions. By subscribing to this service, the Customer is hereby irrevocably agreeing to and warrants to be bound by all these Terms and Conditions, without modification. If the Customer does not agree to these Terms and Conditions, s/he should refrain from applying for and make use of this service.
2. All customers on the tariffs as listed below have the opportunity to benefit from the service which gives discounted international rates when making use of the service.
| Consumer PAY MONTHLY Plans | Business PAY MONTHLY Plans | Pay As You GO |
|---|---|---|
| LIMITLESS One, Two & Three | LIMITLESS BUSINESS INTRAone, two & three | Base Plan |
| LIMITLESS One+, Two+ & Three+ | LIMITLESS BUSINESS One+, Two+ & Three+ | Home Pack Plan |
| LIMITLESS Flex & Flex Lite | BUSINESS Flex | LIMITLESS Student Plan |
| FREEDOM Lite, Essential & Beyond | INTRA LIMITLESS 25, 35, 60 & 99 | |
| SMART Talk+ & Data+ |
3. The service shall become effective as from 26th May 2014.
4. Customers using this service shall benefit from the following discounted rates when calling abroad:
| Zones | Country List | Rates |
|---|---|---|
| Zone 1 | Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Guernsey, Greece, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | €0.25c |
| Zone 2 | Algeria, Australia, Canada, Egypt, Libya, Morocco, New Zealand, Tunisia, USA | €0.30c |
| Zone 3 | Ascension Isl., Afghanistan, Albania, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australian External Territory, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Brazil, British Virgin Islands, Brunei, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Democratic Republic of the Congo, Diego Garcia, Djibouti, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gambia, Gaza Strip, Georgia, Ghana, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See (Vatican City), Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Liechtenstein, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, Republic of the Congo, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, St Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Wallis and Futuna, West Bank, Yemen, Zambia, Zanzibar, Zimbabwe | €0.35c |
| Zone 4 | Burkina Faso, Cuba, Falkland Islands, Gabon, Greenland, Sao Tome and Principe, Vanuatu, American Samoa, Grenada, all Premium and Satellite networks | €4.50c |
5. The rates above are quoted and charged on a full minute basis.
6. Customers can get access to the above discounted rates from their GO mobile by entering 1021 before the country code followed by the international number (example: to call a UK number with the above discounts you need to dial 1021 0044 XXXXXXXX)
7. Customers who do not dial 1021 prior the international number will be charged the standard international rates according to their tariff plan.
8. The rates specified above apply only to calls from Malta to other foreign operators abroad.
9. Customers acknowledge that this service is not available whilst roaming and that in these cases standard roaming charges shall apply.
10. Customers also acknowledge that this service is not available whilst roaming at sea, maritime roaming charges shall apply.
11. All prices quoted above are inclusive of VAT but exclusive of Excise Tax for all GO Limitless Pay Monthly plans. In the case of Pay As You GO, the rates quoted are inclusive of all taxes.
General GO Clauses
12. These Terms and Conditions should be read in connection with the Terms and Conditions pertaining to the customer’s mobile tariff plan.
13. GO mobile’s General Terms and Conditions apply. For further details, please visit GO‘s website.
14. GO reserves the right to stop, suspend, amend or otherwise alter this bundle, the applicable charges and any benefits derived through them, as well as these Terms and Conditions, in accordance with the applicable law.
15. GO takes your privacy seriously and is committed to managing your personal data transparently and fairly. You acknowledge and agree that GO will retain your personal data, traffic data and other related data in line with any applicable Data Retention obligations; and in the case of traffic and billing data of paid and uncontested bills for no longer than one year (the term) after the bill due is paid and settled in full. You agree that any action for contesting the bill will be solely and exclusively available during this term.
You also agree and consent that your personal data, traffic data and communications data relating to your use of the electronic communications service will be retained and processed in line with the applicable Data Protection legislation and that GO may disclose any of this:
(a) Between the subsidiaries of GO p.l.c. group and other third parties for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by the group. The group commits to preserve all your rights as data subject at all times; and
(b) If required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third parties, or otherwise to protect the rights, property or personal safety of GO p.l.c. group and its subsidiaries, its users and the public.
16. GO processes personal data in line with the Data Protection Act (2001). Personal data provided to GO will be kept in confidence and processed in order to render and/or improve the service you have requested. Personal data shall not be transferred to any third party unless requested by you or permissible according to the law. You have the right to require access to your personal data as well as the right to rectify, or, in appropriate circumstances, erase any inaccurate, incomplete or immaterial personal data processed by GO.
17. For more information, please contact Customer Care on 146 from your GO phone, 79222146 from any other phone or visit www.go.com.mt