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Mobile
- I need more information about GO Connect SPOT
- When will the VoLTE service be available?
- Which devices are compatible with VoLTE?
- What should I do if I experience issues with VoLTE?
- Can I use the internet while on a VoLTE call?
- Will VoLTE calls use my data allowance?
- What if my phone doesn’t support VoLTE?
- Will VoLTE work while roaming?
- How does VoLTE improve call quality?
- Can I use VoLTE on a dual SIM phone?
- Can I make or receive calls if there is only 2G or 3G coverage?
- What happens to my calls if I move out of a 4G/5G coverage area during a VoLTE call?
- Is VoLTE secure?
- Can I opt out of using VoLTE?
- Do I need to change my current plan to use VoLTE?
- Are there additional charges for using VoLTE?
- How can I check if VoLTE is available in my area?
- Does GO implement blocking measures to protect subscribers from scam calls?
- Why is the Smart Plus a hybrid plan?
- How does a Smart top-up plan work?
- How can I order a Smart top-up plan online?
- Are international minutes, SMS or Non-EU roaming data included in this plan?
- How can I get an eSIM?
- What is GO Easy Buy & how does it work with this plan?
- How can I control costs with the Junior Mobile Play Plan?
- What is GO Easy Buy & how does it work with the Junior Mobile Play Plan?
- What is Secure Net and how does it work with the Junior Mobile Play Plan?
- Will I need to present any of my child’s documentation?
- Who is eligible for the Junior Play plan and how can I apply?
- How can I transfer my data from my old phone to my iPhone phone?
- How can I transfer my data from my old phone to my OnePlus phone?
- How can I transfer my data from my old phone to my Xiaomi phone?
- How can I transfer my data from my old phone to my TCL phone?
- How can I transfer my data from my old phone to my Alcatel phone?
- How can I transfer my data from my old phone to my Samsung phone?
- Are there any charges to switch to GO?
- How do I switch my mobile service to GO?
- How do I apply for a GO mobile subscription with a new mobile number?
- What is GO Easy Buy?
- Can I switch using my non-Maltese mobile number?
- Can I keep my credit from my old SIM card?
- How will I know when my new SIM is active?
- Is there a down payment required for GO Easy Buy?
- Do I end up paying more for a device with GO’s Easy Buy vs. paying in cash?
- How do I get a new mobile phone with GO Easy Buy payment plan?
- What is Auto Top-up and how does it work?
- How can I set up Auto Top-up?
- How do I top up online?
- How do I check my mobile’s remaining top-up balance?
- How can I keep track of my mobile balance?
- How can I switch to the Play plan from the GO app?
- Where do I find my top-up history and receipts?
- How can I switch my mobile plan from top-ups to a pay monthly plan?
- How can I change to a different Pay Monthly plan?
- How can I switch to Smart Plus if I’m on another GO plan?
- Can the unlimited calls & SMS be used with all local provider numbers?
- Can I change the data and SMS of my Freedom Plan down the line?
- How can I get my top-up credit refunded once I leave GO?
- What is an eSIM?
- What makes up an eSIM?
- Can I change my physical SIM card to an eSIM?
- How can I check whether my device is eSIM compatible?
- Can I reuse an eSIM that has been downloaded?
- Can I use two eSIMs at the same time?
- How do I get my service back if my eSIM profile has been deleted or is missing?
- How do I transfer my eSIM service to another compatible device?
- Can an eSIM be damaged?
- What should I do if my eSIM-enabled device is lost or stolen?
- How can I delete my eSIM profile?
- I need more information about GO Connect Kids
- I need more information about GO Connect Pets
- What is GO Secure Net and how can I activate it?
- Why am I not seeing the GO Secure Net add-on on my GO app?
- If I purchase GO Secure Net on my Home Internet, will all my devices be protected?
- If I purchase GO Secure Net on my mobile, will it always be protected?
- How will I know if a website is being blocked by Secure Net?
- How can I bypass any blocking messages on Secure Net?
- How can I stop my GO Secure Net service?
- How do I check my bundle balance online?
- When will my bundle be activated after purchasing it online?
- How can I stop a recurring bundle online?
- How do I activate / deactivate my mobile add-on bundles?
- How do I get Data Boom?
- How can I create and manage my Play’s 5 friends and family members?
- How can I purchase the DIS or Double DAT bundle?
- What is the Home Pack Community?
- How do I activate/deactivate my mobile add-on?
- How do I manage my Home Pack Community?
- How can I set mobile data on my phone?
- What are 3G, 4G, 4.5G, and 5G?
- What are the major benefits of 5G?
- How can I get 5G?
- What are unlimited 4.5G and 5G speeds good for?
- What is the difference between limited and unlimited speed?
- I have a 5G phone but cannot connect to GO’s 5G network. Why?
- How can I check my mobile’s data speed?
- I currently am experiencing issues with my mobile services. What can I do?
- How can I check my internet key’s remaining data balance?
- I’m not receiving any calls or SMS. What can I do?
- I am not receiving calls and SMS from a particular number. Why is this happening?
- I don’t have any reception on my phone. What can I do?
- What is roaming?
- Can I switch Parental Controls on and off from Secure Net?
- What is the data roaming limit and how can I manage it?
- What are the rates when roaming on my mobile abroad?
- What network do I use while roaming?
- How do I turn on data roaming from my phone settings?
- Which countries are in EU Zone 1?
- What happens if I exceed my monthly 50GB EU allowance on my mobile plan?
- How can I top up while roaming?
- How can I control my mobile costs when travelling by sea and by air?
- How do I use my mobile plan while roaming?
- Will the quality of my services change while roaming?
- I am travelling and cannot connect to mobile data. What can I do?
- I’ve just landed abroad, however, I cannot connect to a mobile network. What can I do?
- Can I access the same content and applications while roaming?
- What is maritime roaming?
- How do I connect my internet key to the network while roaming?
- What do I need to know about value added services such as premium services?
- What happens if I do not have sufficient top-up credit for my bundle?