﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Roaming is the ability to connect to a mobile network when you are travelling overseas. By connecting to a network provider from the country you’re visiting, you’ll be able to use your GO SIM to make use of data, calls and SMS. Visit our […]

What is roaming?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio The data roaming limit is based on roaming regulations which are in place to protect you against any bill shocks that may occur due to mobile data service usage whilst roaming. If you’re travelling in countries falling under Zone 1, you will first consume […]

What is the data roaming limit and how can I manage it?

Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate. When travelling to a Zone 1 country, the same rates you pay in Malta apply. This means that any bundle you have in your plan can be used while in […]

What are the rates when roaming on my mobile abroad?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Before you go on your trip, it’s a good idea to check which mobile operator you can use while you’re in the country. Just visit our Travel page and search for the country you’re heading to. To make sure you stay connected to a network […]

What network do I use while roaming?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Some devices do not have data roaming automatically active, so if you would like to make use of mobile data whilst travelling abroad, you need to make sure that this setting is also activated from your device’s settings. To activate data roaming from an […]

How do I turn on data roaming from my phone settings?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio With GO you can Roam Like at Home when travelling to countries within Zone 1. This means that any bundle you have in your plan can be used while in these countries. On the other hand, when it comes to call-related bundles, the same […]

Which countries are in EU Zone 1?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Your mobile pay monthly plan comes with 50GB to use while exploring the EU/UK. Once you’ve used up this 50GB during your trip, no worries! You’ve got two cool options: Need more data? Grab an add-on bundle – just €6 for 1GB or €12 […]

What happens if I exceed my monthly 50GB EU allowance on my mobile plan?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio It’s super easy to top up your mobile service while roaming. You can also set up Auto Top-up just before you embark on your travels by logging into the GO app. In this manner, you can fully enjoy your time abroad without having to […]

How can I top up while roaming?

Roaming rates are not covered by EU regulation when travelling by air or sea. To avoid unexpected roaming charges while on a flight or at sea, consider putting your phone in ‘flight mode‘. ‘Flight Mode’ will disable your voice, data, SMS services, as well as Wi-Fi, so don’t forget to take your phone off this […]

How can I control my mobile costs when travelling by sea and by air?

We understand how important it is for you to stay connected, especially when you’re travelling. If you’re on a top-up plan, your phone should connect automatically, unless you’ve set your phone to Airplane mode or turned off data roaming. If you need help with this, here’s a helpful guide on how to turn on data […]

How do I use my mobile plan while roaming?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio We’ve partnered with operators in the country you are visiting so that we can offer you our roaming services. The mobile radio coverage and main network infrastructure are always provided by our roaming partners, while other partners are there to provide support. We do […]

Will the quality of my services change while roaming?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio   Here are some quick checks you can do to determine why roaming isn’t working: Make sure that your device is not on ‘Flight Mode‘ or ‘Airplane mode‘. Make sure that both ‘Mobile Data‘ and ‘Data Roaming‘ settings are switched on. Make sure you […]

I am travelling and cannot connect to mobile data. What can I do?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio When arriving in the country you’re travelling to, your mobile service should automatically connect to a network operator from that country. However, sometimes your mobile may either not connect to a network or it may disconnect. If that happens to you, just follow the […]

I’ve just landed abroad, however, I cannot connect to a mobile network. What can I do?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Strictly speaking, the answer is yes, however, bear in mind that some content or certain application providers may restrict access or modify content based on your geographical location. This means that if a particular application is banned in the country you’re travelling to, it […]

Can I access the same content and applications while roaming? 

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Maritime roaming is the ability to connect to a mobile network when you are travelling at sea or on land while you are within reach of the ship’s mobile signal. This type of roaming is mainly used while on a cruise. By connecting to […]

What is maritime roaming?

An internet key is a portable device, sometimes in the form of a USB, which you can use to connect to the internet whilst out and about. To make sure your internet key is connected whilst you’re abroad, all you need to do is follow the below steps: Connect the internet key and open an […]

How do I connect my internet key to the network while roaming?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Premium rated services are special phone numbers that belong to private companies. When you use these numbers, whether you’re calling or sending texts, it’s going to cost you more than your regular calls and texts. This can happen whether you’re using your phone locally […]