If your internet is only disconnecting on one device, you may need to check the device itself and see if there are any pending software updates.

If you are experiencing disconnections on all devices connected to this specific internet service, first test your internet connection by logging into MyGO. If the test shows no issues, try moving closer to the modem since you might be out of Wi-Fi reach. If you’re still experiencing issues, speak to one of our agents via WhatsApp, Facebook Messenger or Live Chat. We’re happy to help.

On the other hand, if you are not connected to a GO modem, check your Wi-Fi devices and equipment first, while try re-connecting using our modem.