Designed to make your life a little easier, you can activate and renew your prepaid bundles without the need to top-up your mobile credit first. Instead, you can pay directly from your bank account using your credit or debit card. Here are some benefits of using this feature: Multiple payment methods: enjoy the flexibility of […]

How can I activate / renew my top-up add-on bundle from the GO app?

Whether you are on a top-up plan or on a pay monthly plan, you can purchase add-on bundles for your service whenever you need. After you’ve bought the bundle, the cost of the bundle will be deducted in the following ways. If you’re on a top-up plan, it will come out of your top-up balance […]

How can I buy a mobile bundle from the GO app?

MyGO is our self-care web portal, specifically created to give you all the freedom you need to manage your billing accounts, services and bills, any time you want, the minute you link your accounts. When you link your billing account, you can: View and pay your bills Manage your bill delivery methods View your bill’s […]

Why should I use MyGO?

The GO app is our self-care app specifically designed to give you the freedom to manage your mobile service, view and pay your bills anytime you want and do so much more, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review your […]

Why should I use the GO app?

With both MyGO and the GO app you can manage your services, bills, accounts and do so much more, wherever and whenever. What’s more, MyGO and the GO app share the same login details, which means that if you already have a MyGO account, all you need to do is enter your email address and […]

How do I register for MyGO and the GO app?

If you have forgotten your GO app password, you can quickly reset it through the app itself. 1. Load the GO app 2. Tap on “Log in with MyGO” 3. Tap on the “Forgot Password?” button 3. Next, enter the email address you use to log into the GO app 4. Once you receive the […]

How can I change my GO app password?

Since your login email is linked to your MyGO account, you are unable to change it to a different email. Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed […]

How can I change my login email address for MyGO?

A mobile number can be registered on one person but used by another. This is particularly true in cases where a service is registered on a parent but is used by a child. For this reason, we have differentiated the mobile service’s visibility by user type. When you verify your mobile service via an SMS […]

What is the difference between linking a mobile number and an account to MyGO?

Linking a new service or account to your MyGO account is super easy, while you can link an account or service from both MyGO and the GO app. MyGO To link a mobile service to your MyGO account: Start off by logging into MyGO Go to Settings from the top menu​ Tap on the “Link […]

How do I link additional accounts or services?

Whether you are on a top-up plan or on a pay monthly plan, you can purchase add-on bundles for your service whenever you need. After you’ve bought the bundle, the cost of the bundle will be deducted in one of two ways. If you’re on a top-up plan, it will come out of your top-up […]

How can I buy a mobile bundle from the GO app or MyGO?

Unbilled usage is any usage available on your mobile and landline service which has not been billed yet and therefore, is not reflected on your bill. To check your unbilled usage follow these steps: Log into MyGO Click on “Bills and Payments” from the top menu Next, click on the card related to the billing […]

Where can I see my unbilled usage in MyGO?

At GO, your security is our top priority. Rest assured, the card details you link to the GO app and MyGO aren’t stored on our systems, significantly reducing the risk of data breaches. Instead, we entrust your sensitive information to APCO, a third-party provider that specializes in 3D secure payment gateways. APCO is committed to […]

How do I ensure that my card details are stored safely?

There are two ways to delete your MyGO account: Contact us on WhatsApp, Facebook Messenger or Live Chat. You’ll be asked to provide us your details. Once you do so, we’ll delete your account on your behalf. Log into the GO app, go to the More tab, tap on “MyGO Settings” and tap on Delete […]

Getting Started with MyGO & GO app