If you’re having trouble creating a new password even though you’re following all the necessary requirements, don’t worry, we’re here to help. 1. Make sure you have at least one lowercase 2. Use at least one upper case 3. Enter at least one number 4. Consider having at least one symbol like $, # and […]

I am getting an error when creating a new MyGO password. What can I do?

There are two reasons why your GO app or MyGO Home tab is empty. Some of the most common ones include: You do not have any mobile services or billing accounts linked. If this is the case, you can link your mobile service or your billing accounts so that you can begin making use of […]

Why is my MyGO Home tab empty?

There are various reasons as to why you are not able to view all the features available in the GO app. Some of these may include: Your mobile service is not linked Your billing account is not linked Your service is not eligible for a certain feature Your app is not updated to the latest […]

I am not able to view all available app features. What can I do?

Having trouble finding the “Boost bundles” button on the GO app? No worries, we’ve got you covered! To make sure everything’s linked up correctly, just follow these simple steps: Open the GO app and head to the “More” tab at the bottom. Look for “Link accounts and services” and give it a tap. Hit the […]

How can I buy a bundle if I cannot see the Buy Bundle button?

If you cannot see your mobile number listed under the ‘Manage mobile services’ tab in MyGO or “Manage Services” in the GO app, this could be due to the fact that you have not linked your mobile service as a service user. You can still see your bundle balance on the dashboard if your mobile’s […]

Why do I not see my mobile number in ‘Manage mobile services’?

When you link your mobile number, you’ll be able to manage services for that specific number, like checking your balance and bundle details. If you want to view all your accounts, click the ‘Link GO accounts’ button in MyGO or the GO app and follow the steps that are shown on the screen. To link […]

Why can’t I see my accounts after linking my mobile number?

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons: 1. Your billing accounts are registered to different identification numbers 2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO 3. Your billing account is set on […]

Why can’t I see all my accounts on MyGO?

There are a couple of reasons why this could occur, and I’m here to help you understand it better. Firstly, it’s possible that you’ve purchased different data bundles at different times. For instance, you might have gotten a 1 GB data bundle initially and then, at a later time, added a 5GB data bundle. Because […]

MyGO & GO app Issues